Refund Policy

Refund Policy
At Pureio, we strive to ensure your complete satisfaction with every purchase of our farm-fresh food products. If you encounter any issues with the items you receive, we're here to help. Please review our refund policy outlined below:

Damaged or Spoiled Products: In the event that you receive a product that is damaged during shipping or spoiled upon delivery, we will gladly offer you a refund. Kindly contact us at info@pureio.farm within [insert time frame] of receiving the product, and provide details along with photographic evidence, if possible.
Quality Standards: Should you find that a product does not meet the quality standards as advertised on our website, you may be eligible for a refund. Please reach out to us promptly to initiate the refund process.
Refund Process: To request a refund, simply email us at info@pureio.farm with your order number and a description of the issue. We'll assess your request and guide you through the next steps. Refunds will typically be processed within 7 working days.
Exceptions: We reserve the right to decline refunds for products that have been opened, consumed, or mishandled after delivery. Additionally, refunds may not be available for issues resulting from inaccurate order details provided by the customer.
Customer Support: For any questions or concerns regarding refunds or product quality, our dedicated customer support team is here to assist you. You can reach us at info@pureio.farm during our business hours.
Legal Compliance: Our refund policy complies with all relevant laws and regulations governing ecommerce transactions and food safety standards.

Your satisfaction is our top priority at Pureio. We appreciate your trust in us to deliver high-quality food products, and we're committed to resolving any issues promptly and fairly.

Thank you for choosing Pureio!